AES Alarms Intruder Alarms · West Sussex
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Privacy Notice

We are AES Alarms Ltd, trading as AES Ltd (Company Number 8368787) (“we”, “us”, “our” or “AES”). Our registered office is:

105 Hormare Crescent
Storrington
West Sussex
RH20 4QP

We are committed to safeguarding your privacy. This notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read it carefully to understand our views and practices regarding your personal data and how we will treat it.

AES is a Data Controller, which means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this Privacy Notice.

It is important that you read this notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you. This will ensure that you are aware of how and why we are using your information.

What information do we collect?

We collect your personal data where it is necessary in relation to taking steps to enter into a contract with you and/or the performance of a contract with you.

We may collect, store and use the following kinds of information:

  • Information you give us: This includes information that you provide by filling in forms on our website or by corresponding with us by telephone, email or otherwise. It includes information provided when you apply for a quotation, raise a query, receive a sales survey or visit, or report a problem with our website. The information may include your name, address, email address, telephone number, financial or payment information and personal description.
  • Information we collect about you: When you visit our website, we may automatically collect information including:
    1. Your IP address.
    2. Your geographical location.
    3. Your browser type.
    4. Your referral source.
    5. The length of your visit.
    6. The number of pages viewed.
  • Information we receive from other sources: We may receive information about you when we work with third parties, including business partners, technical subcontractors, payment and delivery service providers, advertising networks, analytics providers, search information providers and credit reference agencies. We will notify you when we receive information about you from these sources and explain the purposes for which we intend to use it.

We do not collect sensitive personal data about you, such as information concerning your race, political opinions or religious beliefs, unless we obtain your explicit consent.

We do not knowingly collect personal data from, or direct our content towards, anyone under the age of 16.

How do we use your personal data?

Personal data submitted to AES will be used for the purposes specified in this Privacy Notice.

We may use your personal data to:

  • Carry out our obligations arising from contracts entered into between you and us, and provide the information, products and services that you request.
  • Provide information about other goods and services that we offer which are similar to those you have already enquired about or are certified for.
  • Send statements and invoices to you and collect payments.
  • Comply with our statutory and regulatory obligations.
  • Deal with enquiries and complaints made by you.

Disclosing your personal data to others

We will not share your personal data with others unless:

  • We are under a duty to disclose or share your personal details in order to comply with a legal obligation.
  • Our business enters into a joint venture with, is sold to or merges with another business. We may then share your personal details with our new business partners or owners.
  • We use third parties to carry out business activities and they require your personal details to do so. This may include the SSAIB for certification of our services. The SSAIB Privacy Notice is available on its website at www.ssaib.org .
  • You have agreed to your information being shared with third parties for relevant marketing activity.

Where relevant, we will require third parties to follow our data protection and privacy policies. We will also require those third parties not to use your personal details for their own business purposes without your prior consent.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track the use of a website and compile statistical reports about website activity.

The Interactive Advertising Bureau (IAB) is an industry body that provides detailed information about cookies. You can set your browser not to accept cookies, and the IAB website provides guidance about removing cookies from your browser. However, some elements of our website may not function correctly if your browser does not permit cookies.

We may automatically collect and store the following information about your visit to our website:

  • The internet domain and IP address from which you access our website.
  • The browser software and operating system used to access our website.
  • The date and time that you access our website.
  • The pages through which you enter, visit and leave our website.
  • If you followed a link to our website from another website, the address of that website.

The cookies we use are analytical cookies. They allow us to identify clickstream patterns, improve our website and learn about the number of visitors to the site, as well as the types of technology they use.

We only use this information to help ensure that our website remains compatible with a selection of browsers and systems and appeals to a wide audience.

Where we store your personal data

We store your personal details at a secure site in the United Kingdom.

We take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Any payment transactions will be encrypted using SSL technology.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of information transmitted to our website. Any transmission is therefore at your own risk.

Once we have received your information, we will use strict procedures and security features to help prevent unauthorised access.

Marketing

You have the right to ask us not to process your personal data for marketing purposes. We will inform you before collecting your data if we intend to use it for marketing purposes or disclose it to a third party for such purposes.

You can exercise your right to prevent this processing by contacting us at info@aes-security.co.uk.

How long do we keep your personal data?

We only keep your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from its unauthorised use or disclosure, the purposes for which we process it, whether those purposes can be achieved through other means, and the applicable legal requirements.

How secure is my data?

We have appropriate security measures in place to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

We limit access to your personal information to employees, agents, contractors and other third parties who have a genuine business need to know. They will only process your personal information on our instructions and are subject to a duty of confidentiality.

We have procedures in place to deal with suspected data security breaches. We will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Your rights

Under certain circumstances, you have the right to:

  • Request access to your personal information. This is commonly known as a data subject access request. It enables you to receive a copy of the personal information we hold about you and check that we are lawfully processing it.
  • Request correction of your personal information. This enables you to have incomplete or inaccurate information corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You may also ask us to remove your information where you have exercised your right to object to processing.
  • Object to the processing of your personal information. This applies where we are relying on a legitimate interest, or the legitimate interest of a third party, and your particular situation gives you grounds to object. You also have the right to object where we process your personal information for direct marketing purposes.
  • Request restriction of processing. This enables you to ask us to suspend the processing of your personal information, for example while its accuracy or the reason for processing it is being established.
  • Request the transfer of your personal information to another party.

If you want to review, verify or correct your personal information, request its erasure, object to its processing or ask us to transfer a copy to another party, please write to:

AES Alarms Ltd
105 Hormare Crescent
Storrington
West Sussex
RH20 4QP

Alternatively, email us at info@aes-security.co.uk.

You will not normally have to pay a fee to access your personal information or exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in those circumstances.

Your right to complain

If you have concerns about the way we are handling your personal data, you have the right to make a complaint to the Information Commissioner’s Office (ICO).

Changes to our Privacy Notice

We keep our Privacy Notice under regular review and post any updates on our website.

This Privacy Notice was last updated on 2 May 2018.

Data Controller

The Data Controller responsible for your personal data is AES Alarms Ltd, trading as AES Ltd (Company Number 8368787).

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